Update – Grievances Nodal Officer

As per the provisions of the RBI/2023-24/73 DoR.FIN.REC.49/20.16.003/2023-24, clause 2.2. Setting up of Nodal points / officials by CIs (Credit Institutions) (a) CIs shall have a dedicated nodal point / official of contact for CICs for redress of customer grievances. Details of the nodal point/ official along with email ID and telephone/ mobile number shall be furnished by CIs to CICs. (b) CIs shall inform CICs of any changes in the nodal points/ official within five (5) calendar days of such a change,

Either the Nodal Officer/ Authorized Signatory of the CI may send us an email on: grievancenodalofficerupdation@experian.com